CLAAS

Comment fournir la meilleure expérience utilisateur à chaque client

Claas - Olaf Rehders

« The performance of our aftersales service is largely improved as each collaborator is now able to communicate with one single voice in so many different languages. »

Olaf Rehders, E-business Project Manager at CLAAS

The challenge

In its global business, CLAAS wants to offer a customer service in a language its clients understand and ensures they have a consistently excellent experience whatever their point of contact with the organization.

Afin de fournir le meilleur service à chacun de ses clients dans le monde, CLAAS a dû trouver la bonne solution pour localiser efficacement sa communication et sa documentation dans de nombreuses langues tout en garantissant la confidentialité de ses contenus.

Avantages

Benefits to use SYSTRAN

Multilingual communication with one voice

Traduction en Temps Réel

Protection of confidential information

Reduction in customer requests processing time

Integration into company IT system

Empowered aftersales team

Download the case study

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